Terms of service
CUSTOMER RESPONSIBILITIES
All customers will be held to the same standard when it comes to understanding our terms and conditions for our policies. If there is any miscommunication or issues with the policies listed, they must be addressed to our company via. Email : wstlnd.us@gmail.com |. If the customer fails to contact us about any problems they have with our policies before they place their purchase, the issue will not be addressed or resolved.
** CUSTOMERS WARNING **
Emails about preorder production will be answered the very first time that a customer sends us an email about how long the production of a particular product may take and when expected delivery times are scheduled to happen. Be patient with us and our shipping times. Thank You
IMPORTANT PREORDER INFORMATION
After purchasing any item, you are now fully committed to abiding by our shipping duration and will have to wait for the duration of the process to have your item delivered. For updates on your PREORDERED item(s), updates will be provided every time we get updated. We will post on our instagram for updates. We suggest you follow our INSTAGRAM: @wstlnd.us where we will post updates every few days on the progress of your PREORDER.
PREORDER PRODUCTS & TURN AROUND TIMES
EXPECTED TRACKING WILL BE PROVIDED WITH IN 3 - 6 WEEKS OF THE ORDER DATE ( UPDATES WILL BE POSTED EVERY MONDAY ON OUR INSTAGRAM STORY UNTIL ALL ORDERS HAVE BEEN SHIPPED )
Preorders will be collected on all sizes and color-ways of our preorder product from From May 17th - May 21st. Production on all Preorders will begin starting on Wednesday, May 21st and will take approximately 3-6 business weeks for production to be completely finished (times may be quicker depending on the amount of orders). Once all orders are completed, it will take approximately 1.5 weeks for orders to deliver to WSTLND Headquarters. Once all orders have been delivered to our shipping facility, they will then all be shipped out with UPS/USPS Priority Mail to all customers and will be expected to deliver within 3-5 business days (International Orders will take 10-15 business days).
ALL SALES ARE FINAL
When making any purchases through our company, all purchases are FINAL. This means if an item is labeled as a PREORDER in the description of that particular product, refunds, and chargebacks will not be accepted because we have installed a TERMS AND CONDITIONS box that is listed before completing your purchase saying that you accept the wait times and abide by our company’s PREORDER fulfillment
REFUNDS / EXCHANGES
All purchases cannot be refunded or items will not be returned